AI copilot for emergency response introduced by RapidSOS

RapidSOS has unveiled its new solution HARMONY, a copilot for emergency response use designed to integrate billions of data payloads into 911 and first responders’ existing software and operational procedures during an emergency.

The company says that HARMONY will initially assist public safety professionals in three ways:

• Synthesizing key information from data feeds around an emergency into one unified picture of an incident 
• Automating the time-consuming, manual processing of alarm calls, making actionable data available faster with less human effort
• Extracting key insights from text and video, including sentiment analysis, language translation, keyword alerting and video object detection, acting as the first AI co-pilot for 911 professionals communicating with those in need

Sitting behind HARMONY are foundational models including a large language model (LLM) with retrieval-augmented generation (RAG) purpose-trained for public safety. 

Improving emergency response

HARMONY is integrated with more than 21,000 public safety agencies and has supported over half a billion emergency responses since launch. 

“Technology will never replace the talent, ingenuity and professionalism of public safety,” said Michael Martin, RapidSOS CEO. 

“We do believe that AI can serve as a copilot for 911, automating the mundane and redundant tasks and feeding the most important inputs into the life-saving expertise and work of public safety.”