AtlasIED has selected Charlie Kowalczyk as Director of Support Services, taking over from Dick Snider, who retired on 1 June.
Snider has spent 16 years pioneering AtlasIED’s Platinum Assurance Plan and adding value with preventive maintenance, service and extended warranty programs for the company’s complex, mission-critical deployments across airports, hospitals and transit hubs.
“I’ve seen AtlasIED Support Services through many stages,” said Snider.
“The passion this company has for client support and system reliability is unparalleled and I feel lucky to have worked with them for this long.
“I have no doubt that Charlie will bring a fresh perspective and energy to the role and I look forward to ensuring a smooth and successful transition.”
Kowalczyk currently serves as AtlasIED’s Domestic Sales and Operations Manager, a position he has held for ten years.
Kowalczyk’s experience at the company, knowledge of the complexities and critical nature of AtlasIED GLOBALCOM deployments and established relationships with certified transportation resellers and transportation clients make him the ideal candidate to succeed Snider, the company reports.
“After being a part of the AtlasIED family for 10 years, I’m honored to make the transition to Director of Support Services,” said Kowalczyk.
“I’m passionate about providing the best possible customer experience and I congratulate Dick on his many years of doing just that.
“I look forward to continuing his established legacy.”