One of the leaders in IP video data infrastructure industry, BCD, has revealed the launch of its new customer portal, BCD Alliance.
Designed in-house by BCD’s development team, Alliance was created with the intention of redefining the way OEM customers interact with BCD’s solutions and support team, offering convenience and efficiency, the company says.
What are the key features?
- Order Status: real-time order tracking functionality enables customers to monitor the status of their orders from placement to delivery, ensuring transparency and peace of mind throughout the process
- Order Details: in addition to tracking, Alliance gives you full access the check in on your order details, including individual order items, serial numbers and add-on components.
- Warranty Information: within BCD Alliance, users can track the warranties on any existing serial number and are provided with contact information so they can reach out to extend their warranty or refresh their system with ease
- Document Access: view and download important documents through Alliance, such as PO’s, packing slips, invoices, credit memos and more
- Support Cases: easily review the status and details of past and current support cases
Managing customer data
“BCD Alliance is a platform designed to manage customer data effectively,” said Eugene Kozlovitzer, CTO of BCD.
“Its primary purpose is to aid in supply management, provide valuable insights and enable seamless vendor communications.
“By streamlining interactions, we’re able to provide greater transparency and alignment with our partners than ever before.”
