Commend has revealed that Ivy, the company’s conversational voice assistant for intercom systems, now offers a feature that simplifies dialogue by transcribing spoken content on-screen.

With Ivy Captions, the words spoken by the user and Ivy are shown on the intercom screen.

Launched in 2023, Ivy is the world’s first conversational voice assistant for intercom systems based on AI.

It supports control center staff by automatically answering frequently asked questions, such as directions or train schedule information.

According to the company, this allows operators to focus on special requests or emergencies.

Ivy is able to analyze spoken input and answer questions based on natural language processing.

With Ivy Captions providing visual support, it is now easier to avoid misunderstandings, especially in hectic environments such as train stations or airports.

Ivy also speaks – and now writes – German, English, Spanish, Italian, French and Dutch.

Intercom enhancements

Commend says that Ivy suits a wide range of possible applications, for example in car parks, public transport facilities and inner cities.

Ivy is available 24 hours a day and collects valuable data from its interactions to continuously improve the user’s experience.

This data analysis makes it possible to derive operational recommendations, optimize processes and take customer service to the next level.

For example, if many users keep asking the way to the nearest exit, this may indicate insufficient signage and prompt corrective measures.

In addition, the documentation of incidents provides insight into how problems were handled, thus helping to improve service quality.

Thanks to intelligent audio analysis, Ivy is also able to filter out so-called ‘empty calls’ (triggered by mistake or as a prank), thus allowing employees to focus on urgent requests and save valuable time.

Sustainability

Due to Evergreen technology, which guarantees the sustainability and longevity of Commend products
and systems, Ivy now interfaces seamlessly with older systems.

Commend highlights this as part of its commitment to long-term backward compatibility of its products, which allows customers to use yesterday’s devices with today’s technology.