DNAKE has announced that it has officially opened its first US office and warehouse in downtown Los Angeles.
The establishment of this office opens a new chapter for the company as both a strategic upgrade for its global expansion and its ability to better serve customers in the important North American market, DNAKE explains.
According to the company, Los Angeles will now serve as a critical hub for the company’s global operations with the new office serving as a bridge between the international brand and its North American customers.
The new office joins DNAKE’s California fulfilment and service center warehouse to further reshape the company’s logistics and service systems.
DNAKE specializes in a range of smart intercoms, access control terminals, elevator control systems, wireless doorbells and more.
The company highlights that its solutions are ideal for both residential and commercial properties.
DNAKE says that its solutions deliver security, flexibility and convenience that are helping to shape the future of connected living.
Now with an official presence in the US and with a growing local team, DNAKE says that it aims to build a stronger customer relationship network through:
DNAKE says that the warehouse will improve delivery efficiency by enabling ship-on-order fulfilment through pre-stocked inventory, eliminating the need for complicated customs procedures for every order.
This will significantly reduce delivery times and offer more of a door-to-door e-commerce experience with orders being fulfilled by the warehouse within two business days of receipt.
The warehouse will also enhance DNAKE customer service by processing return and exchange requests within 48 hours and technical issues will receive an online response within 24 hours, the company adds.
DNAKE also reveals that orders in North America will be shipped, delivered and serviced locally.
The warehouse and logistics systems are synchronized in real time with DNAKE’s headquarters for more data-driven optimization, enabling dynamic inventory management and more precise alignment with regional demand.
Alex Zhuang, Deputy General Manager, DNAKE commented: “This dual investment in both operations and fulfillment infrastructure is set to further strengthen DNAKE’s service in our key verticals of building intercom systems and smart home solutions.
“It allows us to become more localized in our products, sales, fulfilment and marketing.
“We are now one step closer to being the global leader in intelligent security and smart building technology,” Zhuang concluded.