Gallagher Security has unveiled its Security Industry Trends Report 2025, offering insights into the evolution of security systems and the role they play in business operations.

This year’s report shines a spotlight on an often overlooked but critical factor in the security industry’s success, people. 

Insights

The 2025 report highlights that while advanced technologies continue to reshape the industry, understanding the human element remains the cornerstone of success, Gallagher Security claims.

With insights from end users, channel partners and consultants, Gallagher’s report explores how growing demands for trusted partnerships, usability and purpose-driven innovation are setting the stage for reimagined security solutions.  

“Never been greater”

Mark Junge, Chief Executive, Gallagher Security commented: “The speed of change in our industry has never been greater.

“However, what stands out in this year’s report is a shift in how businesses view security – not just as protection, but as a tool for fostering trust, operational efficiency and data-driven insights.”

Junge added: “These findings challenge us to ask, ‘What if security is capable of so much more?’”

Report highlights

The 2025 report emphasizes the interplay of technology and relationships, revealing key trends: 

Trusted relationships take priority

• End Users consistently cite trust, support and strong partnerships as the most decisive factors when choosing security solutions
• The report highlights how human connections are becoming the differentiating factor in a crowded market, urging security vendors to prioritize collaboration and responsiveness

Ease of use takes center stage

• As systems become more integrated and complex, usability is a top priority for organizations seeking solutions that align with non-technical staff needs 

The rising influence of IT

• As cybersecurity and cloud solutions dominate discussions, IT departments are taking a leading role in decision-making
• This combined with greater touchpoints across organizations is resulting in an increased need for market education to overcome misconceptions 

Expanding value

• Businesses are leveraging security systems to support broader goals, from sustainability initiatives to improved operational efficiencies, with 56% of end user respondents reporting strategies in place for optimizing operations through their security systems 

“Foster trust and deliver lasting value”

Junge later commented: “We’re seeing businesses rethink what they need from their security systems,”

“It’s about more than features; it’s about choosing the right partner to navigate these challenges together and unlock greater possibilities.

“By focusing on the people who interact with these systems, we’re better positioned to foster trust and deliver lasting value,” he concluded.

To read more on Gallagher Security’s Industry Trends Report 2025, click here.