Gallagher has announced the expansion of its Technical Support Services to the Americas with a dedicated team of people now based in Atlanta, Georgia.
The new Americas team is aiming to create stronger connections in the region, while also alleviating the New Zealand team’s current load of operating all day and all night.
Shane Keesom, Gallagher’s Technical Support Manager, explained: “It’s an evolution of our technical support. We’ve been providing 24/7 technical support from New Zealand and we’re growing really quickly elsewhere, particularly in the Americas. So, this expansion has been a couple of years in the making.”
“Expanding our global support capabilities is a natural progression of our vision to provide exceptional customer experiences,” added Paul Wilson, Gallagher’s Director of Technical Services for North America.
“The team here in the Americas adds to the diversity within our global team,”
The new team consists of four engineers, servicing the entire globe during their shift, with one member who is able to provide technical support in Spanish too.
“This is going to be gold, being able to talk to our partners and customers in their own language and lingo,” commented Matthew Dean, Gallagher’s Technical Support Team Leader.
To find out more about Gallagher’s 24-hour technical support team structure and plans, join Dean and Keesom as they lend their voices in the latest Tech Talk podcast episode hosted by Chief Technology Officer at Gallagher, Steve Bell.
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