Genetec has announced the launch of Operations Center, a cloud-based work management solution designed specifically for physical security operations.

Available as part of Security Center SaaS, or as a standalone product, Genetec says that this new solution is specifically designed for security operations professionals and will revolutionize the way physical security teams collaborate, communicate and manage their tasks.

Addressing key physical security challenges

Genetec says that its Operations Center addresses the challenges faced by physical security operations teams, which often rely on spreadsheets or disconnected work management tools designed for IT or other departments.

Operations Center solves this by integrating security dispatching, work ticketing and activity tracking into a single platform.

This approach enables users to manage tasks more effectively, maintain real-time visibility of their operations and collaborate seamlessly across teams.

“Security operations put in substantial effort to guarantee a secure day, one where everything runs smoothly without anyone noticing,” said Christian Morin, Vice President of Product Engineering at Genetec.

“Yet, they frequently lack the necessary tools for effective performance.

“Operations Center was created in close collaboration with security professionals specifically for their use.

“It aims to break down silos and enhance security operations, enabling them to work more efficiently and collaborate effectively across the organization.”

For physical security

According to Genetec, Operations Center is a comprehensive solution that is designed to better manage resources and assets.

It is built to enhance every aspect of security operations through an intuitive web and mobile interface that connects teams globally.

Tasks and projects are managed on customizable boards that visually represent workflow stages, offering a clear overview of progress and enhancing situational awareness for real-time collaboration.

This ensures that the right person, equipped with the right tools, is assigned to the right task, thereby improving efficiency and the quality of work.

By providing a detailed checklist for each task, Operations Center helps guide security officers in the field to their next tasks, whether it is dispatching patrols or responding to incidents, while automatically letting their supervisors know about their progress, status and location, the company says.

Supervisors can audit and generate reports on individual incidents, entire shifts or team performance, with all activities logged in real-time, even off-site.

Leadership has immediate access to key performance indicators (KPIs) and statistics through their mobile app, eliminating the need for manual data entry.

Genetec emphasizes that Operations Center is scalable, supporting teams of all sizes and adapting to various workflows, processes, and reporting requirements while ensuring privacy by design.