New capabilities in Security Center SaaS help retailers accelerate investigations and connect evidence across locations, Genetec says.
Genetec is showcasing the new capabilities in Security Center SaaS at NRF PROTECT 2026, taking place 8-10 June in Grapevine, Texas.
At booth #1017, Genetec will demonstrate how retailers can investigate incidents that increasingly span multiple stores, systems and camera vendors.
Retail investigations often begin with limited information and can quickly expand across stores, regions and systems.
For large retailers, disconnected tools and manual video review slow investigations.
Genetec says Security Center SaaS brings investigation workflows into a unified, cloud-managed physical security platform, enabling retail security, asset protection and loss prevention teams to move from initial discovery to case resolution with greater speed and clarity.
With the new capabilities, investigators can search video across multiple locations and camera brands using natural language descriptions, including clothing brands, vehicle make and models, objects, activities, locations or timeframes, the company says.
Natural language search help teams quickly validate events, refine results and focus on relevant activity.
Investigators can also follow people and vehicles across scenes, visualize movement patterns and better understand how incidents unfolded across locations.
The platform also supports structured case-building by organizing video clips, snapshots, tags and related evidence into connected investigations with chronological storyboards, Genetec adds.
AI-assisted description summaries help teams document findings more efficiently, improve collaboration with law enforcement and internal stakeholders and reduce time spent manually reviewing, the company says.
“Retailers are facing increasingly complex security challenges, from organized retail crime and shrink to in-store violence and investigations that span multiple locations,” said Scott Thomas, National Director for Signature Brands at Genetec.
“With the new investigation capabilities in Security Center SaaS, retailers can move faster from a partial description or initial incident report to connected evidence and actionable findings.
“This helps loss prevention and security teams build stronger cases, improve coordination, and resolve incidents more efficiently.”
Security Center SaaS supports both cloud-based and hybrid deployments.
The platform unifies video management, access control, intrusion, automation, forensic search and investigation workflows within a single interface, Genetec says.