HiveWatch has announced a breakthrough in enterprise security operations using Anthropic’s Claude AI technology to transform traditional security monitoring from reactive alert processing into strategic intelligence operations.

The new HiveWatch AI Operator uses Claude’s advanced language understanding and reasoning capabilities to filter and contextualize security alerts, dramatically reducing false alarms while spotting complex threats.

The AI Operator is customizable based on existing Standard Operating Procedures (SOPs) and is able to acknowledge, analyze, escalate and respond to alarms in real time.

It does this while maintaining incident records, reducing the opportunity for human error.

“Fundamentally reimagining”

Ryan Schonfeld, Co-Founder & CEO, HiveWatch commented: “Physical security teams protect some of our most valuable assets, yet they’re drowning in data and false alarms.

“By collaborating with Anthropic to deliver the AI Operator to our initial Fortune 500 customer base, we’re not just adding AI to existing systems, we’re fundamentally reimagining how companies protect their people and assets in an increasingly complex threat landscape,” added Schonfeld.

Critical challenges

Physical security teams manage over $300 billion in annual security spending, yet face a critical challenge: operators spend most of their time processing alerts, many of which are false alarms, leaving minimal capacity for strategic security work.

The HiveWatch AI Operator is a force multiplier that reduces operator turnover, missed incidents and cost, allowing the team to focus on more impactful and preventative issues to reduce risk for the business and keep assets and people safe.

“Maintaining full visibility”

Jamie Neuwirth, Head of Start-ups, Anthropic said: “Claude’s ability to understand complex security protocols, reason about multiple data streams and explain its decisions makes it uniquely suited for security operations.

“Through HiveWatch’s platform, Claude works alongside security teams, augmenting their expertise by rapidly processing alerts and providing contextual insights that help professionals make better-informed decisions.”

Neuwirth continued: “When security teams and AI work together this way, professionals can focus their expertise on strategic threat analysis and critical response planning, while maintaining full visibility into the AI’s decision-making process.”

The collaboration

The collaboration marks how the industry is modernizing and has remained largely unchanged as it releases to an initial group of Fortune 500 enterprises ready to revolutionize physical security through advanced AI integration.

Initial early customers include:

• A $300 billion public technology company
• A $200 billion life sciences company
• A $150 billion marketplace
• A $30 billion Fortune 500 retailer
• A $30 billion public gaming company and a healthcare system – all of whom have requested to remain anonymous because of security implications

“Strengthening our entire global security program”

A Confidential Chief Security Officer commented: “HiveWatch stands apart with their enterprise-scale security platform.

“We anticipate their AI Operator will transform how we approach security operations, enabling our team of operators to evolve into strategic security analysts while strengthening our entire global security program,” they added.

The HiveWatch AI Operator will be available to enterprise customers starting in January 2025. Early access programs have already begun with select Fortune 500 companies across financial services, technology, healthcare, retail, and life sciences sectors.