Johnson Controls launches operations center offering in North America

Johnson Controls has announced the commercial availability of its security operations center (SOC) service offering in the North American market.

“Our extensive network of highly skilled engineers and state-of-the-art monitoring centers ensures our North American customers have the necessary resources and expertise to effectively and efficiently protect their facilities and assets,” said Julie Brandt, President of Building Solutions North America at Johnson Controls.

“Ultimately, our goal is to empower business leaders in creating safer and more productive environments and this new service offering helps reach those goals through a scalable and proven offering.”

Security operations centers

Johnson Controls says that it has designed this service offering with flexible bundled service packages to meet every facility’s specific needs, delivered with complete onsite support or hybrid models. 

Common features provided by the SOC include:

• Standardized protocols: Johnson Controls works directly with customers to develop standardized operating procedures to drive consistency and business efficiency
• Thorough assessments: A complete assessment of an organizations people, processes and technologies to recommend best practices and implement uniform protocols to help reduce risks
• Staffing support: Guaranteed 24/7/365 support
• Auditing and reporting: A comprehensive Quality Assurance program ensures consistency and provides visibility into accuracy of work being performed