Johnson Controls reveals service to ensure security device performance

Johnson Controls - security device performance offering

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Johnson Controls has introduced a new offering designed to help its customers enhance building safety, manage risk and maximize the value of investments made in security technology.

According to the company, the OpenBlue Service: Ensuring Security Device Performance offering combines the Johnson Controls OpenBlue suite of connected solutions and the ability to monitor and manage security devices across vendors, with remote support services and meaningful insights from skilled engineers, as well as simplified, integrated zero-trust cybersecurity protection.

Continuous operation

“In recent years, security professionals have adopted significant advancements in technology to help keep their occupants and assets safe,” said Julie Brandt, President of Building Solutions North America at Johnson Controls.

“However, these systems are not designed to set and forget and instead require continuous monitoring and updates to operate effectively.

“The intelligence provided by the OpenBlue platform empowers our customers and our service teams with actionable steps to improve security device performance and enhance building safety, taking the legwork and guesswork out of system maintenance and risk management.”

Johnson Controls says that the solution can help identify and address degrading security system performance before a critical outage occurs and ensure customers’ security systems are:

  • Operational, by leveraging Johnson Controls engineers to help identify degrading system performance proactively via remote support services, remedying an overall lack of visibility into system health
  • Compliant, by supporting system updates that reduce cyber-risk and improve system performance throughout the lifecycle of security devices, maximizing the return on security investments
  • Cybersecure, by employing a proven, state-of-the-art zero-trust cybersecurity architecture to protect, connect and centrally manage the security of all physical assets on the network
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