Mission Critical Partners upgrades radio system in San Antonio

CPS Energy and Mission Critical Partners (MCP) have announced the completion of the Alamo Area Regional Radio System (AARRS). MCP was hired by CPS Energy — an electrical and gas utility owned by the city of San Antonio — to support the procurement and implementation of a new Project 25 (P25), Phase 2 land mobile radio (LMR) system to replace three legacy LMR systems that had become obsolete.

“Field personnel — especially emergency responders — need clear, strong and reliable communications at all times, wherever they are located at any given moment,” said Darrin Reilly, MCP’s President and Chief Executive Officer. “We’re proud to have played a role in executing an important system upgrade that delivers this vital capability.”

Updates

According to the companies, one legacy system was owned and operated by CPS Energy. The other two systems were owned by the city and used by its police and fire departments and the sheriff’s office, county fire departments and smaller public safety agencies. The legacy systems all suffered from similar issues, with the most significant including:

• Inadequate coverage, i.e., the ability of field personnel to access the system regardless of where they were located
• Inadequate capacity, i.e., the ability of field responders to access the system simultaneously whenever it was necessary
• Inadequate reliability, which largely is a function of the legacy systems reaching end of life

Specific support provided by MCP during the project includes:

• A comprehensive assessment of the legacy systems, which resulted in recommendations about the new radio system, particularly concerning system design
• Development of technical specifications for the system
• Oversight of all construction and equipment installation, system staging, testing and implementation
• Development of service-level agreements with the selected vendor
• Field testing of radio coverage in more than 20,000 1/4-mile and 1/8-mile grids
• Assisting with radio cut-over, programming and user training
• Returning, replacing or removing dozens of existing bidirectional amplifiers used in underground areas

Outcomes

MCP and CPS Energy say that the result is a regional P25, Phase 2 system owned and operated jointly by the city, county and CPS Energy. Seventeen new tower sites were built, bringing the total to 28, which increased the coverage footprint, but more importantly, resulted in coverage that far exceeds the minimum threshold set for public-safety agencies.

“By collaborating with our city and agency partners, we have upgraded technology, created more efficiencies and increased the reliability of our communications system,” said Rudy Garza, President and CEO of CPS Energy. “Now CPS Energy and our partners can request help from each other in times of critical need without worrying about connection issues. I am proud of the role CPS Energy has played in implementing this radio system that will allow us to better serve our community.”

An added benefit highlighted by MCP and CPS Energy is that all agencies now are on the same system, which delivers interoperable communications — critical during multi-jurisdictional incidents — without needing patches, which are time-consuming and often inadequate and unreliable.