Ontic launches response management and coordination solution

Ontic has announced the launch of Ontic Dispatch, a new response management and coordination solution designed for enterprise security teams.

Physical response management

The company said that as security operations mature, many organizations running global security operations centers (GSOCs) are seeking unified platforms that connect detection, response and investigation.

Yet most dispatch systems still operate separately from the incident and intelligence tools teams rely on.

As a result, physical response is often managed through spreadsheets, siloed legacy tools and outdated guard dispatch systems with limited visibility into guard availability and response status.

It’s difficult to see who is assigned, who is en route, which events are active or whether SLA targets are being met, especially during high-volume situations.

As actions are documented after the fact and stored outside the incident management system, teams lack a clear view of what happened, making it harder to evaluate performance and improve, Ontic added.

“Strengthen operations over time”

Nitin Navare, Chief Product and Technology Officer at Ontic commented: “Security leaders often are asked two questions after an incident: What exactly happened and how quickly did we respond?

“In many organizations, response is coordinated over the radio and documented afterward, which leads to gaps and inconsistent reporting.

“Ontic Dispatch captures response activity as it happens and connects it directly to incidents and investigations, giving teams the defensible data and documentation they need to strengthen operations over time,” he concluded.

Dispatch

Ontic explained that Dispatch brings guard dispatch and physical security response into the Ontic Platform, where teams are already managing intake, incidents, investigations and intelligence.

With connected workflows and unified response data, teams can document actions consistently, manage response in real time and turn dispatch activity into meaningful operational insight.

The result is stronger execution, better visibility and a move from fragmented tools to a unified, defensible system of record.

Possibilities

According to the company, incoporating Dispatch allows enterprise security teams running a centralized GSOC to: 

• Manage multiple live and scheduled responses from a single dashboard
• Assign and coordinate multiple responders and guards in real-time
• Capture structured, time-stamped documentation as events unfold to support compliance, reduce legal risk and maintain a clear, defensible record
• Link dispatch activity directly into incidents and investigations without duplicating data or losing context
• Measure performance with built-in SLA tracking and reporting across teams, shifts and sites