RGB Spectrum has partnered with the University of California San Diego (UCSD) Police Department to improve its dispatch operations.
Before partnering with RGB Spectrum, UCSD faced significant obstacles in its dispatch operations.
Dispatchers juggled multiple computers, including a CAD, radio and phone computer, each requiring separate keyboards and mice.
“Three separate mice and operators constantly moving side to side to look from one to the other and then having to move their hands back and forth between control devices – anytime they have to do that, it’s slowing their workflow down; we figured there had to be a better solution,” said Garrett Williams, Sargeant at the University of California San Diego (UCSD) Police Department.
“And up to 25% of our operators were suffering from repetitive movement and neck Injuries, resulting in downtime and light duty restrictions.”
UCSD reports it wanted a KVM solution that integrated multiple systems over IP under a unified interface.
It explored various options before discovering RGB Spectrum’s XtendPoint solution, which provides local and remote access to source computers, consolidates separate monitors into multi-view displays and unifies control for more streamlined operation and enhanced efficiency.
It offered a solution to the ergonomic challenges plaguing dispatchers by minimizing the need for multiple keyboards and mice.
With the XtendPoint solution, single-signal monitors are consolidated on each console using multiview displays that can handle up to four computer signals each or up to eight signals displayed on just two pieces of glass.
A notable feature of this solution is the ability to offer each operator customized display viewing, even in a multi-shift operation.
Before, only one dispatcher station could see the fire alarm system.
With RGB’s XtendPoint KVM system, UCSD expanded access to the fire alarm system at each operator’s station.
Looking ahead, UCSD sees opportunities to leverage RGB Spectrum’s technology further to enhance operations.
RGB system’s versatility also enables UCSD to adapt to evolving threats and emergencies. In the event of, say, a building evacuation or siege, for example, UCSD could almost immediately establish a satellite facility.
“We are looking at RGB’s new, yet to come to market, 43-inch curved monitors that will be the finishing touch for even better ergonomics and a customized workspace.”
“Another potential interest is a “flyaway” kit, a transportable command-and-control system with integral radio access.
“This mobile system would enable UCSD to monitor special events, such as festivals, where real-time situational awareness is crucial for ensuring the safety of attendees and staff.
“We can have a mobile command post set up near a festival or special event, take one of our dispatch systems and put it there without having to move a lot of equipment or figuring out how to get it on the network.”