Rhombus has announced the expansion of its US-based support services with the opening of a new office in Charlotte, North Carolina.  

The company says this strategic move aims to serve Rhombus customers with enhanced access and support. 

“At Rhombus, we believe in building long-term partnerships with our customers,” said Omar Khan, Chief Operating Officer, Rhombus.  

“From the initial purchase to deployment and beyond, we are dedicated to ensuring the success of our clients every step of the way.” 

Charlotte’s rich history, diverse culinary scene and thriving arts culture make it an exciting and fitting location for the new support center, Rhombus says.  

The new office, located at 615 South College Street, will be the hub for Rhombus’ dedicated East Coast Customer Support Team, which is committed to providing 24/7 support. 

Elevated experience for Rhombus

“We’ve been incredibly impressed by the support provided by the Rhombus team,” said Erica White, Senior Vice President of Technology and Strategic Initiatives, Article Student Living.  

“The presence and partnership of a dedicated Account Manager, who efficiently manages all our support tickets and handling notes, has significantly elevated our experience.  

“Irrespective of the site requiring assistance, the team consistently possesses the requisite information to offer prompt solutions. 

“We’re thrilled about the expanded access to Rhombus support with their new East Coast office.” 

The Rhombus platform performs ongoing health monitoring with automated ticket creation, allowing the Customer Support Team to address issues before they escalate.  

Customers also benefit from dedicated points of contact on the Rhombus Account Management Team and proactive check-ins from the Customer Success Team to maximize the value of their security systems.