Chris Chuang, Co-Founder and CEO of Relay, talks about the company’s recent innovative developments.

Can you tell me about yourself and your role at Relay?

I’m Chris Chuang, the Co-Founder and CEO of Relay, a North Carolina-based high growth technology company serving frontline teams.

Prior to Relay, I was CEO of Republic Wireless, a consumer wireless provider.

Before jumping into the entrepreneurship world, I was a venture capital investor at TCV and a consultant at McKinsey.

My most important role is being a father to four amazing kids and a husband to my wife of 20 years.

Can you tell me about the products and services that Relay provides?

More than a radio, Relay is a modern two-way communications solution for enhancing safety and operations in one small, durable and lightweight device.

Frontline workers rely on us across many industries including hospitality, casinos, healthcare, security, education and more.

Our cloud platform and smart devices combine communication tools, a panic button, translation capabilities and more into one.

We recently released a few new major enhancements to the platform that will help Relay customers eliminate language barriers and manual processes such as guard patrol check-ins and locating lost equipment.

What makes Relay unique in the market?

We stand out because accessible innovation is at the heart of Relay, making advanced communication tools affordable and simple to use for every worker, regardless of device or language.

Our platform has superior connectivity leveraging both cellular and Wi-Fi, offering unlimited range, built-in location tracking and a panic button to enhance safety and operational excellence.

By avoiding costly infrastructure and using more durable devices than traditional radios, Relay drives significant cost savings.

Its software-based nature allows the creation of unlimited channels within an easy-to-use dashboard, reducing management time and increasing efficiency.

This approach has led to its rapid adoption across various industries, showcasing the impact of making advanced technology accessible to all.

How will Relay grow in the next 12 months?

We’ve more than doubled our revenues in the last several years and were recently recognized as one of the Deloitte Technology Fast 500 companies. We are hiring!

We have a customer obsessed culture at Relay and we’re investing in areas that will best help our customers.

One of those areas is overcoming language barriers which is why we recently released TeamTranslate.

TeamTranslate effortlessly bridges team language gaps with real-time translation across all Relay channels, accommodating more than 25 languages customized to each user’s language preference.

We also just recently launched Rounds which helps security teams passively track scheduled rounds or patrols.

You’ll automatically receive a notification when your employees have missed their rotations.

We have a lot more in the works that we hope will save time and money for security professionals, other frontline workers and leaders.

How will the communications sector evolve in the future?

It will likely be shaped by advancements in AI and automation technologies since these are already having a significant impact on how teams communicate and operate.

Streamlined workflows, location tracking and information monitoring as a result of automation are enabling teams to work faster and focus more time on what matters most.

Additionally, AI-driven translation tools are revolutionizing cross-cultural communication by enabling real-time, accurate translations in multiple languages.

This article was originally published in the June edition of Security Journal Americas. To read your FREE digital edition, click here.