The US Transportation Security Administration (TSA) reports that it marked another successful year in 2023, making strides to improve transportation security effectiveness, efficiency and enhance the aviation passenger experience.
In 2023, the TSA screened a record 858 million passengers, an average of 2.4 million daily passengers at airport security checkpoints across the country.
Not only this, but last year the TSA set a new record by screening 2.9 million passengers the Sunday after Thanksgiving, while seven of the ten busiest days in TSA’s history took place in 2023.
“I am very proud of the work we accomplished together as an agency and with our partners in 2023, starting with the long-awaited goal of paying our employees fairly, at the same levels as their federal counterparts,” said David Pekoske, TSA Administrator.
“At TSA, from our employees behind the scenes to those on the frontlines, we have built a culture of innovation and remain focused on staying ahead of the emerging threats.
“We have deployed new technology to improve security and the passenger experience and look forward to continuing the progress this year with our incredible partners across government and industry.”
In 2023, the TSA workforce also prevented 6,737 firearms from getting into the secure areas of airports and onboard aircrafts, improved cybersecurity preparedness for critical transportation infrastructure through new performance-based cybersecurity requirements for airport and aircraft operations and additionally implemented expanded collective bargaining rights for non-supervisory Transportation Security Officers (TSOs).
The administration highlights that it continued efforts to serve and communicate with all travelers by directly responding to three million traveler questions, typically within two days.
The TSA Contact Center answered two million traveler calls and emails while TSA Cares provided assistance to more than 71,000 travelers with disabilities, medical conditions and other special circumstances.