ARG Communications, a provider of business telephone systems, VoIP, voice data and fiber cabling and video surveillance in and around Delaware and Philadelphia, has chosen VIVOTEK and 38 of its indoor and outdoor security solutions to solve surveillance issues in the Martin Honda, Mazda, Kia dealership.

According to ARG, cameras are needed in car dealerships to detect pre-existing damage to prevent customers from potentially blaming dealerships for damage they did not cause.

ARG says that the VIVOTEK Video Surveillance System was designed to be on its own network. ARG therefore installed a separate network router/firewall and POE switches for this system.

The VIVOTEK cameras were mounted offset from the wall covering the left and right sides of the vehicle for all three of the dealership’s bays and the top of the vehicle was covered from above. There were a total of eight cameras installed for this application alone.

Overall, ARG installed 32 other VIVOTEK cameras throughout the service center, carwash and parking lot. Two CC9381-HV panoramic network cameras are being used for stairwells. Thirteen FD9187-HT fixed dome network cameras are being used in various indoor locations.

Six IB9387-HT bullet cameras are being used in various exterior locations, with 13 FE9191 360-degree fisheye network cameras used in the service bay. Three MS9321 20MP multi-sensor panoramic network cameras and one MS9390 multi-sensor network camera are being used in the parking lot. Two ND9541P 32-channel NVRs provide the throughput and storage needed for the system.

ARG also installed monitors for the Service Manager and Assistant Service Manager to view live video.

To date, this solution has proven that damage occurred either prior to a customer bringing a vehicle in for service, or that the damage did in fact occur while it was in the hands of the service personnel.

“The customer was very pleased with the quality of the system and picture,” said Joseph Ruggieri, ARG Communications President. “They were even asked by another vendor working on the project to provide our contact information, as this vendor works with other dealerships that would be interested in this specific design.”

“I really appreciated the flexibility [ARG] showed in tuning the cameras so we could see everything we needed to see. [ARG] was outstanding as they brought the ideas we brainstormed into a reality for us. We couldn’t be more pleased with the product or its implementation,” said Dave Jernegan, Service and Parts Director for Martin Honda, Mazda, Kia.