Motorola Solutions says that its 911 Next Generation Core Services (NGCS) call routing technology has reduced misrouted 911 calls for public safety answering points (PSAPs) across the state of Utah by 50% year-over-year through March.

Saving time

Motorola Solutions says its technology is National Emergency Number Association (NENA) i3-compliant. The company highlights that it uses the wireless caller’s location to deliver the emergency call to the correct PSAP with the authority to deploy local resources.

Legacy methods route the emergency call based on the location of the wireless carrier tower the caller is connected to, which often directs the call to a PSAP outside the caller’s area, requiring a transfer and adding an average of 40 seconds in wait time.

“Motorola Solutions’ next generation call routing can route 911 calls based on a wireless caller’s location regardless of whether the wireless carrier is providing the location with the 911 call,” said Dan Twohig, Vice President of NGCS at Motorola Solutions. “How quickly you can get help in an emergency starts with how fast our technology correctly routes your call. In saving seconds, we’re saving lives.”

Impacts

“The Utah Communications Authority’s 29 PSAPs field an average of 86,450 911 calls each month,” said Tina Mathieu, Deputy Director of the Utah Communications Authority (UCA).

“Each call deserves a consistently fast response, as the caller is often hurt, scared or living in a moment where they need immediate support. Our completed statewide next generation 911 deployment has been game-changing, cutting misrouted calls in half and shaving 37.4 hours from our emergency response in the first three months of the year so our first responders reached callers much more quickly.”