Interface Systems unveils enhanced customer portal

Interface Systems has announced that it is releasing an enhanced customer portal, One View Edge, that will offer its customers greater visibility and easier access to critical information on all Interface services.

According to the company, the launch of One View Edge reflects its commitment to delivering exceptional and relentless customer support.

Brian Garavuso, CTO at Interface, said: “The new One View Edge portal will provide immediate benefits to our customers with its intuitive user interface, comprehensive network analytics, security management and streamlined self-management features.”

The customer portal is designed to eliminate information bottlenecks for customers by offering contextual data and insights needed for complex and large-scale managed services deployment.

Customer portal features

Interface says that key capabilities of One View Edge include:

• A modern, intuitive design that ensures effortless navigation and user engagement
• A fortified platform with self-management of alarm panel codes and contact lists
• Access to real-time network status and performance metrics
• A centralized gateway to all support portals of third-party solution providers
• Enhanced control and flexibility for administrators to assign roles and access to users
• A streamlined process to initiate and manage service requests

“At Interface, we believe in continuous improvement through active engagement with our customers,” added Garavuso.

“Interface is committed to further enhancing One View Edge.

“We are planning to launch advanced security events dashboards, enhanced video viewers and more, all aimed at delivering an unparalleled customer experience.