Pro-Vigil obtains TMA Five Diamond Monitoring Center Designation


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Pro-Vigil, a provider of artificial intelligence (AI)-enabled remote video monitoring, management and crime deterrence solutions, has received the “TMA Five Diamond Monitoring Center” designation from The Monitoring Association (TMA).  

This comes just after its Surveillance Operations Center (SOC) was certified by UL Solutions (UL). 

“Pro-Vigil’s monitoring services are nothing without the skilled professionals, top-notch facilities and AI-enabled software that serve as the foundation for our success,” said Ryan McElderry, Pro-Vigil’s VP of Operations.  

“This designation is further proof of our commitment to achieving excellence and solidifying the best security practices that few others in the industry can match.” 

The Five Diamond designation is granted annually to monitoring centers that satisfy all the requirements of the “five points of excellence”:

  • Commitment to ongoing job-related education and testing by having 100% of its monitoring center operators certified using the TMA online training series on industry best practices
  • Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Approvals, Intertek/ETL and UL 
  • Commitment to raising the industry standards through TMA membership and participation in its activities
  • Commitment to reducing false dispatches
  • Commitment to the highest level of customer service

Pro-Vigil’s mission 

“Our mission is to provide the highest level of accuracy and uninterrupted service for customers across the country through our comprehensive video surveillance solutions,” said Jeremy White, Pro-Vigil Founder. 

“Being designated ‘Five Diamond’ by TMA speaks volumes to the care and attention to detail our monitoring professionals bring to their roles helping businesses remotely detect and deter crime around the clock.  

“This combined with our UL certification is like a one-two punch to criminals.” 

There are approximately 2,700 monitoring centers in the US that communicate and interact with police, fire and emergency services agencies.  

Of this group, fewer than 130 monitoring centers have achieved the Five Diamond designation. 

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